We carefully check every piece from your oder before it will be shipped to you. That's why most of our customers are very happy with the quality of the goods they receive.
Yet in a very unlikely situation you receive a faulty item from us, we always do our very best to solve the situation to the maximum advantage of our customers.
Therefore we offer:
free return
free exchange
money back 100% from the original price of the faulty item
Please, kindly find the criteria of the faulty items below:
Fauls due to wrong sewing
Colour differences, lines etc. that is not exist on original fabric
Rips and tears that is not exist on original model
Stained products
In the case you receive a faulty item, please, within 7 days take a picture where it's objectively seen, send it to contact@sveltostella.com.tr and we will solve this issue ASAP to your greatest advance.
