Corporate

Our company opened to conduct wholesale business in the Istanbul Laleli Textile Market in year 2012 to offer quality sale and create the best product portfolio for our customers. Being a leading wholesale firm in Istanbul; we, as of the date of our establishment, conducted business with the world over the internet in suit with the demands of our customers in the most reliable way. Our major goal on this road which we walk to become a famous brand in wholesale business all over the world is to minimize for our customers the difficulties experienced in wholesaling and simplify and ease wholesale purchasing and selling. We offer best service in wholesaling through working responsibly and creatively, as an international fashion brand representing quality for its customers at any age and from any country in the world over our website and application which we created for wholesaling with four different languages such as Turkish, English, Russian and Arabic.

We, as sveltostella.com.tr website, are able to give print outs in order for you to integrate our products into your system through Web Service, Json, XML and Excel. Our products are going to come that way since we are wholesaling and serial based. You can sell our products which are integrated into your system as you desire for a price and category that you are going to determine. When you receive a wholesale and serial based order you can forward the goods / products to the address of the client you desire or to your own. We do not have any works regarding Drop-shipping system. Please do not hesitate to contact us if you have any questions or like to have more information.

You need to sign up for membership in order to buy online via our mobile application and on our web site. Membership is recommended so that you are informed about special discounts, most recent opportunities, promotions, and enjoy our services for easy replacement, order follow-up and express order.

You can add or remove products to /from your card as you like if you haven't got your order confirmed. If you want to add or remove products once you get your order confirmed, you need to call us at our contact number and let us know. We will take care of your request provided it satisfied the conditions.

We assure you that we will work devotedly to correct it and prevent it from happening again. You can take a clear picture of the defect/fault in 7 days and e-mail it at contact@sveltostella.com.tr or contact us at our contact numbers.

Delivery time of the orders depends on the shipping companies and the recipient's address. Estimated delivery date ranges between 2 and 20 days.

Orders are given to the shipping companies for delivery within 24 hours. For the avoidance of doubt, the time of delivery to the shipping company may vary if your order contains products(s) that will be supplied from the supplier. Estimated supply time is 1 to 2 days.

Credit card, Western Union, Money Gram, Visa (website), MasterCard (website), money transfer (IBAN), Zolotaya Korona o payment through any other shipping company of your choice.

The shipment fee is included in the total cost when you approve your cart. The shipment fee depends on the delivery country, quantity of ordered product(s), weight and size of the order. One the shipment fee is calculated for your order, we manually add it to the total amount of payment. If there is a contracted shipping company, you may pay the shipment fee to that company. We will deliver your order to the shipping company of your choice.